> ## Documentation Index
> Fetch the complete documentation index at: https://help.tapp.shop/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an owner account

> Create your Tapp login and confirm your email address and phone number.

Create an owner account to start setting up your business in Tapp. You will confirm your email address and phone number before choosing your operating market.

## Who can do this?

This signup creates an **Owner** account. If you are joining an existing team, use your invitation instead. You do not need to create another business to work in someone else's shop.

## Where to do it

Open signup in the web app and choose the option for starting your own business. Have access to your email inbox and a phone that can receive text messages.

To switch between English and German, open the **EN** or **DE** language menu at the top right. This changes the signup language, not your operating market.

## Create and verify in the web app

1. Enter your first name, last name, email address and date of birth.
2. Create a password and enter it again to confirm it. Use at least eight characters, including uppercase and lowercase letters, a number and a special character.
3. Read the linked terms and privacy policy and confirm acceptance, then select **Continue**.
4. On **Verify your email**, enter the six-digit code sent to your email address and select **Verify**.
5. Select the correct country code, then enter the rest of your phone number in the adjacent field and continue. Do not repeat the country code in that field.
6. On **Verify your phone**, enter the six-digit text-message code and select **Verify**.
7. Continue to **Select your market** and check the country where your business operates.

Paste the six-digit verification code into a code box. Check the displayed digits, then select **Verify**; pasting does not submit the code.

Wait for each confirmation before moving on. Registering your login does not complete your shop setup or business verification.

## Platform notes

In the mobile app, select **New shop** from signup. Enter your first name, last name, email, password and password confirmation together. This first form does not ask for date of birth. Use the password rules above. Read **Terms of Service** and **Privacy Policy**, select the acceptance checkbox and choose **Continue**. Opening a document does not select the checkbox.

Keep your details unchanged while the app processes the request. After the account is created, enter the emailed six-digit code on **Verify your email** and choose **Verify**. Enter your mobile number with its country code, then **Continue**. On **Verify your phone**, enter the separate text-message code and choose **Verify**. Wait for market selection to open.

In mobile verification, returning to the screen can automatically request a new code and clear the entered digits. Use the newest message, and replace any old digits after resending. The countdown can restart before delivery succeeds; it is not proof that a message arrived. Joining a team uses a separate flow.

## Market notes

Email and phone confirmation apply in both Great Britain and Germany. After market selection, German businesses continue to platform billing. Great British businesses continue into the app.

## Troubleshooting

If your email or phone number is already registered, use your existing account. If a code does not arrive, check the displayed destination and select **Resend code** when the countdown finishes. Use the newest code: requesting another replaces the previous code. In the web app, use **Change number** on phone confirmation to correct a mistake; a new code is sent after saving. The mobile verification form does not show that control. Contact Tapp support if its displayed destination is wrong.

If **Continue** is unavailable, fill all fields, check matching passwords and select the acceptance checkbox. Follow any validation message.

If phone confirmation succeeds but market selection does not open, check your connection and try signing in with the account you just created. Confirmation may already have finished. Contact Tapp support if you remain stuck; avoid creating duplicate accounts. Returning to the signup form is not a reliable way to change an already-created account’s name or password.

## Related guides

* [Sign in or reset your password](/en/get-started/sign-in-and-reset-password)
* [Choose your operating market](/en/get-started/choose-operating-market)
* [Set up your business and first shop](/en/get-started/set-up-business-and-first-shop)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.