> ## Documentation Index
> Fetch the complete documentation index at: https://help.tapp.shop/llms.txt
> Use this file to discover all available pages before exploring further.

# Order history

> Find orders, check payments, finish unpaid orders, arrange refunds and send receipts.

Use **History** in the web app to find a shop’s orders and check what needs attention. Open an order to review its items and payment before taking the next step.

<CardGroup cols={2}>
  <Card title="Search and filter orders" icon="search" href="/en/history/search-and-filter-order-history">
    Narrow the list to the order you need.
  </Card>

  <Card title="Understand order status" icon="list-status" href="/en/history/understand-order-details-and-statuses">
    Read payment, completion, cancellation, and refund information.
  </Card>

  <Card title="Refund an order" icon="rotate-ccw" href="/en/history/refund-an-order">
    Review the refund amount, including any refundable tip, and follow its progress.
  </Card>

  <Card title="Provide a receipt" icon="receipt-text" href="/en/history/print-email-or-text-receipt">
    Print or send a receipt using an available delivery method.
  </Card>

  <Card title="Continue an unfinished payment" icon="credit-card" href="/en/history/resume-payment-or-unfinished-order">
    Use the existing payment or choose another payment method.
  </Card>

  <Card title="Complete a Pay later order" icon="clock" href="/en/history/complete-pay-later-order">
    Edit the items if needed, review the total and collect payment.
  </Card>

  <Card title="Refund only the tip" href="/en/history/refund-a-tip-only">
    Use the mobile app to return an eligible tip and check its refund result.
  </Card>

  <Card title="Complete offline sale details" href="/en/history/complete-offline-order-details">
    Record goods and services against an existing terminal payment.
  </Card>

  <Card title="Cancel an unpaid online order" href="/en/history/cancel-an-unpaid-online-order">
    Review the guest order and confirm cancellation before payment starts.
  </Card>
</CardGroup>

<Warning>
  Check the latest order status before collecting or returning money. If the outcome of a payment or refund is unclear, refresh the order and contact Tapp support before trying again.
</Warning>


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