> ## Documentation Index
> Fetch the complete documentation index at: https://help.tapp.shop/llms.txt
> Use this file to discover all available pages before exploring further.

# Search and filter order history

> Find an order by number, date range, and ordering channel.

History shows submitted orders for the selected shop across payment states. Drafts not yet submitted and terminal payments awaiting order reconciliation are excluded. Open an order for its current details.

## Who can do this?

Owners, Managers, and Staff can view order history for shops they belong to. Staff see orders they completed and orders linked to a guest; other team members’ orders without a guest may be absent. Ask an Owner or Manager to find an order outside your list. Payment, refund and reporting actions have separate access rules.

## Where

Open **History** in the web app and confirm the selected shop. Use its search field, date selector, and online-orders control to narrow the results.

## Find an order

1. Enter the order number or its first digits. For example, entering 123 finds order numbers beginning with 123. Use digits without a leading number sign; names, email addresses, and item descriptions are not supported by this search.
2. Pause briefly for the results to update. Changing the search returns you to the first page.
3. Open **All dates** and choose the date or range you need. Clear the selection to restore the default range, which runs from the start of 2020 through today.
4. Select **Online orders** for orders placed through the guest ordering page. Select **All orders** to return to all orders available to your account.
5. Sort by order number, order date, total, payment method, or status where those headers are visible. Select the same header again to reverse the direction. Sorting applies across matching results and returns to the first page.
6. Use the page controls to browse the remaining matches. The web list shows up to 20 orders per page.
7. Select an order to open its side panel. Close the panel to return to the list and continue reviewing the same search.

Older orders may have no recorded ordering channel and show a dash in that column. They will not appear under **Online orders**. Switch to **All orders** and search by order number when looking for an older purchase; a missing channel does not indicate a failed payment.

## Sorting and dates

Selecting **Items** or **Served by** currently causes a loading error. Select a supported heading, such as **ID**, to restore the list. Date filtering uses the time the order was submitted, while the order-date sorting uses its creation time. These can differ for an order prepared earlier and submitted later.

Clearing a date selection updates the current list but can leave the old dates saved in the page address. After a refresh, check the date selection again. Clearing dates also keeps your current page; use the previous-page control if you need to return to earlier results.

## Platform and market notes

Check the shop and currency in both markets. For an order near midnight, widen the date range if it does not appear where expected.

In the mobile app, **Sell → Recent orders** shows up to eight active orders, newest first. It excludes completed orders and drafts. Staff see active orders they created or that have a guest attached; history instead uses who completed the order. Choose **View all** to open **All orders**, or **Open orders** for active work. Tap a row to open its order or payment screen. Pull down to refresh. An empty card can also appear before loading finishes or after a failed first load; check your connection and refresh before assuming no orders exist.

## Troubleshooting

Mobile history starts with the current month through today. Widen the dates for older orders. Check that the end date is not before the start; reversed dates can produce an empty list.

If no result appears, clear the online-only filter and date selection, then search by order number. Check the selected shop before assuming the order is missing. An unfinished draft may still be in checkout; an unreconciled terminal payment belongs in the separate offline-order review. If the list fails to load, refresh and contact Tapp support if the problem persists.

## Related articles

* [Understand order details and statuses](/en/history/understand-order-details-and-statuses)
* [Resume a payment or unfinished order](/en/history/resume-payment-or-unfinished-order)


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