> ## Documentation Index
> Fetch the complete documentation index at: https://help.tapp.shop/llms.txt
> Use this file to discover all available pages before exploring further.

# Book your onboarding call

> Arrange the onboarding call when Tapp requests one and check what happens after booking.

Some businesses need an onboarding call after business verification. Tapp shows the booking action when that step applies to your account. The appointment and the completed account review are separate: booking a time does not immediately activate payments.

## Who can do this?

An **Owner** of the selected shop can open the call-booking action from the setup flow. Managers and Staff should ask the Owner to handle this step if a verification restriction prevents the team from taking payments.

## Where

In the web app, open the setup checklist using **Book your call** after completing identification. Select **Book your onboarding call** when it appears. In the mobile app, the Owner sees an onboarding-call card after verification when a call is required.

## Steps

1. Open the booking action from Tapp for the correct business.
2. Choose an available appointment in the calendar.
3. Check your name and email address; the web app may fill these from your account. Complete the requested details and confirm the booking.
4. Wait for the calendar's confirmation. In the web app, Tapp then returns to the setup overview.
5. Check the email address used for your appointment and keep the meeting details. Tapp may show **Check your inbox** or **Open your inbox** after recording the booking.
6. Attend the call, then check Tapp again for any remaining action. If a further call is offered, use the new booking option or contact Tapp support.

## Platform notes

The web app shows the calendar within the setup window. The mobile app opens the booking link from its onboarding card. Start from the app's own booking action so the appointment is associated with your business.

The mobile call card disappears once the required review is approved. The web setup reminder can remain if other setup tasks are unfinished. Calendar confirmation alone does not confirm that approval, and this guide cannot promise appointment availability or a review time.

## Market notes

The onboarding call is required for businesses in Great Britain. It is normally not required in Germany. If no call step is shown for your German business, continue with the other setup steps rather than looking for a separate booking link.

## Troubleshooting

If the calendar does not load, reopen the booking action. If **Open your inbox** does not show your mailbox, open your email app directly and check the address used for the appointment. If you received a confirmation but Tapp still asks you to book, reopen the setup checklist and contact Tapp support if the mismatch remains. Avoid making duplicate appointments just to change the checklist.

## Related articles

* [Understand your verification status](/en/kyc/understand-kyc-status)
* [Troubleshoot business verification](/en/kyc/troubleshoot-kyc)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.