> ## Documentation Index
> Fetch the complete documentation index at: https://help.tapp.shop/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand your verification status

> Find out what your verification progress means and which setup step to complete next.

Your setup checklist shows progress through shop setup and business verification. Business verification, an onboarding call where required, and platform billing are separate steps. Completing one does not automatically complete the others.

## Who can do this?

An **Owner** of the selected shop follows and completes the verification checklist. Managers and Staff can use this guide to understand a payment restriction, but they cannot start or resume the Owner's verification application.

## Where

In the web app, open the setup checklist through its current reminder, such as **Complete verification**. In the mobile app, check the verification or onboarding reminder on the Owner's home screen. A reminder can be hidden while information loads, when you are viewing another shop, or when the step is complete or does not apply. Its absence alone does not confirm approval.

## Steps

1. If **Complete identification** is available, open it to supply or review the information requested for your business.
2. After finishing the secure verification process, return to Tapp. The checklist updates when the completed checks have been confirmed.
3. If **Book your onboarding call** appears, book and attend the call. This is an additional step for businesses that require it.
4. If **Check your inbox** appears after booking, check the appointment email. Having an appointment does not mean the account review has finished.
5. If Tapp offers another call after an unsuccessful review, use that option or contact Tapp support for help.
6. Check any remaining billing or shop-setup prompts before you start taking payments.

## Platform notes

The web and mobile apps can present these reminders differently. Always use the next action offered for the selected shop. A successful return from a verification page, a calendar confirmation, and an activated payment service are different outcomes.

A verification reminder can remain even if you can already receive customer payments, because other verification checks may still be unfinished. Receiving customer payments and receiving payouts are also separate. If one works and the other does not, give Tapp support the specific problem rather than assuming the whole account is ready.

## Market notes

Businesses in Great Britain require the onboarding call. In Germany, the call is normally omitted, but business verification and applicable billing requirements still apply. Changing the app language does not change your business's requirements.

## Troubleshooting

If the checklist does not update, reopen it after returning to Tapp. If a restriction remains, contact Tapp support with the shop name, visible message, and the step you completed. The checklist does not promise a review time or explain every possible reason for an unsuccessful review.

## Related articles

* [Start or resume business verification](/en/kyc/start-or-resume-kyc)
* [Book your onboarding call](/en/kyc/complete-due-diligence-call)
* [Troubleshoot business verification](/en/kyc/troubleshoot-kyc)


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