# Tapp Help Center > Practical answers for Tapp merchants, staff, and guests. ## Help center - [Tapp Help Center](https://help.tapp.shop/en/index.md): Find help with setting up your shop, serving guests, and managing your team in Tapp. ## Get started - [Get started with Tapp](https://help.tapp.shop/en/get-started/index.md): Create your account and prepare your business, first shop, menu and team. - [Create an owner account](https://help.tapp.shop/en/get-started/create-owner-account.md): Create your Tapp login and confirm your email address and phone number. - [Sign in or reset your password](https://help.tapp.shop/en/get-started/sign-in-and-reset-password.md): Access your existing Tapp account or use an email code to set a new password. - [Choose your operating market](https://help.tapp.shop/en/get-started/choose-operating-market.md): Select Great Britain or Germany during signup to continue with the right business setup. - [Set up your business and first shop](https://help.tapp.shop/en/get-started/set-up-business-and-first-shop.md): Add your business details and prepare the first location your team and guests will use. - [Complete German platform billing](https://help.tapp.shop/en/get-started/complete-german-platform-billing.md): Complete the billing step for your German business and continue setting up your shop. - [Set up your first menu](https://help.tapp.shop/en/get-started/set-up-menu-during-onboarding.md): Import a menu or create your first category and item from the setup checklist. - [Invite team members during setup](https://help.tapp.shop/en/get-started/invite-team-members-during-setup.md): Invite your first team by email or phone and check who has joined your shop. - [Resume the setup checklist](https://help.tapp.shop/en/get-started/resume-setup-checklist.md): Return to unfinished setup tasks for your shop and see what to do next. ## Overview - [Overview and analytics](https://help.tapp.shop/en/overview/index.md): Review your shop’s activity and open detailed reports. - [Navigate the web app and switch shops](https://help.tapp.shop/en/overview/navigate-and-switch-shops.md): Find your way around the web app and choose the right shop before you make changes. - [Understand the Overview dashboard](https://help.tapp.shop/en/overview/understand-overview-dashboard.md): Review sales, orders, tips, ratings, team information and pending bookings for your shop. - [Choose dashboard periods and read key figures](https://help.tapp.shop/en/overview/dashboard-reporting-periods-and-kpis.md): Set the Overview time window and understand its totals, averages and comparison values. - [Explore Analytics](https://help.tapp.shop/en/overview/use-advanced-analytics.md): Open detailed reporting for revenue, demand, menu, guests, bookings, voice ordering and activity. - [Compare menu item performance](https://help.tapp.shop/en/overview/review-menu-item-performance.md): Use the web or mobile menu report to compare sales, recorded item margins and changes in item revenue. - [Review busy hours and service time](https://help.tapp.shop/en/overview/review-busy-hours-and-service-time.md): Find revenue peaks, compare order completion times and read weekday trends in the web and mobile apps. - [Understand your repeat guest rate](https://help.tapp.shop/en/overview/understand-repeat-guest-rate.md): Read the mobile guest report and understand which guests and orders contribute to the returning-guest percentage. - [Understand Staff access to reporting](https://help.tapp.shop/en/overview/analytics-access-for-staff.md): Learn which reporting access requires an Owner or Manager and what to check when a report will not open. - [Review voice-ordering analytics](https://help.tapp.shop/en/overview/review-voice-ordering-analytics.md): See how your shop uses voice ordering and where recognition or manual corrections need attention. - [Review personal and team tip shares](https://help.tapp.shop/en/overview/review-your-tip-shares.md): Check your own tips or a team member's total and understand periods, refunds and missing amounts. - [Review booking outcomes and timing](https://help.tapp.shop/en/overview/review-booking-outcomes-and-timing.md): Understand cancellation, no-show, booking lead-time and estimated response-time figures in the mobile app. - [Review booking capacity and table time](https://help.tapp.shop/en/overview/review-booking-capacity-and-table-time.md): Read seating-revenue, booking fill and table-duration figures in the mobile app, with their calculation limits. - [Understand order values and refund statistics](https://help.tapp.shop/en/overview/understand-order-statistics.md): Check which orders contribute to average order value, order counts and the refund rate in Analytics. - [Compare category sales in Analytics](https://help.tapp.shop/en/overview/compare-category-sales.md): Read category quantities and revenue shares, open an item breakdown and understand differences between reporting views. - [Read the Analytics revenue chart](https://help.tapp.shop/en/overview/read-revenue-chart.md): Inspect revenue points, understand grouped periods and distinguish order volume from category item quantities. ## History - [Order history](https://help.tapp.shop/en/history/index.md): Find orders, check payments, finish unpaid orders, arrange refunds and send receipts. - [Search and filter order history](https://help.tapp.shop/en/history/search-and-filter-order-history.md): Find an order by number, date range, and ordering channel. - [Understand order details and statuses](https://help.tapp.shop/en/history/understand-order-details-and-statuses.md): Read an order’s current payment state, recorded items, and available next steps. - [Resume a payment or unfinished order](https://help.tapp.shop/en/history/resume-payment-or-unfinished-order.md): Find an unpaid order in History, continue its payment or choose another payment method. - [Complete a Pay later order](https://help.tapp.shop/en/history/complete-pay-later-order.md): Return to an unpaid order, review any changes, collect payment and mark it complete. - [Refund an order](https://help.tapp.shop/en/history/refund-an-order.md): Review a full refund, confirm the amount including any refundable tip, and follow its progress in History. - [Print, email or text a receipt](https://help.tapp.shop/en/history/print-email-or-text-receipt.md): Send a receipt by email or SMS, or print it using your shop's receipt printer. - [Refund only the tip](https://help.tapp.shop/en/history/refund-a-tip-only.md): Return an eligible collected tip in the mobile app while keeping the order payment in place. - [Complete an offline order's sale details](https://help.tapp.shop/en/history/complete-offline-order-details.md): Review a terminal payment and record what was sold without charging the customer again. - [Cancel an unpaid online order](https://help.tapp.shop/en/history/cancel-an-unpaid-online-order.md): Cancel an eligible guest order from History and check that the cancellation succeeded. ## Menu - [Manage your menu](https://help.tapp.shop/en/menu/index.md): Organize items, set prices, record costs and keep availability up to date. - [Find products and switch menu views](https://help.tapp.shop/en/menu/find-products-and-switch-views.md): Search your menu, sort items and switch between list and grid layouts. - [Manage menu categories](https://help.tapp.shop/en/menu/manage-categories.md): Create, rename or hide categories and check their items before deleting them. - [Add and edit a menu item](https://help.tapp.shop/en/menu/add-and-edit-menu-item.md): Create an item or change its name, price, category, tax choice and optional details. - [Move or delete a menu item](https://help.tapp.shop/en/menu/move-or-delete-menu-item.md): Choose another category for an item or remove it from the menu after reviewing the confirmation. - [Change item availability](https://help.tapp.shop/en/menu/change-item-availability.md): Use the mobile app to mark items out of stock or available again. - [Import a menu with AI](https://help.tapp.shop/en/menu/import-menu-with-ai.md): Upload your menu and review the categories and items Tapp creates from it. - [Choose VAT for menu items](https://help.tapp.shop/en/menu/choose-vat-for-menu-items.md): Review the tax option and tax-inclusive price when creating or editing a menu item. - [Create and manage price lists](https://help.tapp.shop/en/menu/manage-price-lists.md): Set different prices for named groups while keeping a standard price for each item. - [Choose where price lists apply](https://help.tapp.shop/en/menu/configure-price-list-defaults.md): Set guest prices and decide whether your devices share one active price list. - [Record item costs and read margins](https://help.tapp.shop/en/menu/record-item-costs.md): Add a cost per item and understand the margin shown on the Menu page. ## Point of sale - [Point of sale](https://help.tapp.shop/en/point-of-sale/index.md): Build a basket, choose an offer, collect payment and finish the order. - [Start an order and build the basket](https://help.tapp.shop/en/point-of-sale/start-order-and-build-basket.md): Find products, choose options, adjust quantities and review the order before taking payment. - [Add a guest or choose a table for an order](https://help.tapp.shop/en/point-of-sale/attach-guest-or-table.md): Select a guest for a new order and understand when a table choice links the order to a visit. - [Add a Fast Charge and VAT](https://help.tapp.shop/en/point-of-sale/add-fast-charge-and-vat.md): Add a one-off amount to an order, choose its VAT rate and give it a clear description. - [Apply a promotion or voucher](https://help.tapp.shop/en/point-of-sale/apply-promotion-or-voucher.md): Choose an offer or enter a code, review the discount and confirm the final order total before payment. - [Take payment](https://help.tapp.shop/en/point-of-sale/take-payment.md): Choose how the customer will pay, check the result and complete the order after service. - [Send payment to another device](https://help.tapp.shop/en/point-of-sale/send-to-another-device.md): Send an existing order to a registered payment device and check the payment result. - [Leave a payment, complete an order and send a receipt](https://help.tapp.shop/en/point-of-sale/cancel-complete-and-receipt.md): Check an unfinished payment, finish a paid order and provide its receipt without collecting payment twice. - [Build an order by voice](https://help.tapp.shop/en/point-of-sale/build-an-order-by-voice.md): Dictate items, check uncertain matches and correct the basket before choosing payment. - [Review a voice-order transcript](https://help.tapp.shop/en/point-of-sale/review-a-voice-transcript.md): Check a current voice order in the mobile app or review a saved transcript and available audio in web order history. - [Collect a tip during mobile checkout](https://help.tapp.shop/en/point-of-sale/collect-a-tip-at-checkout.md): Let a guest choose a tip, check the updated total and continue with payment. ## Promotions - [Promotions and vouchers](https://help.tapp.shop/en/promotions/index.md): Create offers, choose their conditions, and share codes with your guests. - [Find and review promotions](https://help.tapp.shop/en/promotions/understand-promotions-hub.md): Open your shop's offers, understand their status and find the settings you need to change. - [Create a percentage or fixed promotion](https://help.tapp.shop/en/promotions/create-percentage-or-fixed-promotion.md): Set up an offer with a percentage or money discount, choose its conditions, and launch it for your shop. - [Choose which items and times a promotion covers](https://help.tapp.shop/en/promotions/choose-promotion-scope-and-schedule.md): Choose eligible menu items, set dates and hours, and limit how often an offer can be used. - [Choose how a promotion is applied](https://help.tapp.shop/en/promotions/choose-promotion-application-mode.md): Let an offer be selected at checkout, redeemed with a code, or used either way. - [Control whether guests can use a promotion](https://help.tapp.shop/en/promotions/control-guest-visibility.md): Make an offer available to guests or keep it for staff to apply at checkout. - [Activate, pause or end a promotion](https://help.tapp.shop/en/promotions/activate-pause-or-end-promotion.md): Make an offer available, pause it temporarily or end it permanently. - [Create, share and deactivate voucher codes](https://help.tapp.shop/en/promotions/generate-share-and-deactivate-vouchers.md): Create a reusable campaign code or individual single-use codes, share them and stop a code when needed. - [Read promotion performance](https://help.tapp.shop/en/promotions/read-promotion-performance.md): Review offer use and estimated impact without confusing redemptions with completed sales. - [Redeem an offer at checkout](https://help.tapp.shop/en/promotions/redeem-promotions-as-staff.md): Apply a customer's code or select an available offer, then check the saved discount before payment. - [Review and approve Wingman suggestions](https://help.tapp.shop/en/promotions/review-wingman-suggestions.md): Inspect a suggested promotion, save adjustments or approve it with a clear understanding of what will run. - [Answer Wingman questions and share feedback](https://help.tapp.shop/en/promotions/answer-wingman-questions.md): Add context about your shop and share your reaction to a promotion without confusing feedback with approval. ## Staff - [Your team](https://help.tapp.shop/en/staff/index.md): Invite people, review team details, and manage access to your shop. - [Understand Owner, Manager, and Staff roles](https://help.tapp.shop/en/staff/understand-roles-and-permissions.md): Check what each shop role allows and why access can change when you switch shops. - [Invite a team member](https://help.tapp.shop/en/staff/invite-team-member.md): Add someone to your shop using their email address or phone number. - [Join a team from an invitation](https://help.tapp.shop/en/staff/join-team-from-invitation.md): Use your invitation code to finish your account and access your shop. - [View team details and performance](https://help.tapp.shop/en/staff/view-staff-details-and-performance.md): Review a person’s profile, sales, and tip share for the selected shop. - [Edit staff information](https://help.tapp.shop/en/staff/edit-staff-information.md): Correct a team member’s name or note and check the saved profile. - [Change a team member’s role](https://help.tapp.shop/en/staff/change-staff-role.md): Adjust a person’s access in one shop while keeping an Owner responsible for it. - [Move a team member to another shop](https://help.tapp.shop/en/staff/reassign-staff-member.md): Transfer a team member to another shop in the mobile app and verify their access. - [Remove a team member from a shop](https://help.tapp.shop/en/staff/remove-staff-member.md): End a person’s shop access while keeping their account and existing records separate. - [Understand access to the team list](https://help.tapp.shop/en/staff/staff-access-to-staff-page.md): Find out what Staff can view and when an Owner or Manager needs to help. - [Assign an unallocated tip](https://help.tapp.shop/en/staff/assign-unallocated-tips.md): Share a collected tip between eligible team members when it has not yet been assigned. ## Shift management - [Shift management](https://help.tapp.shop/en/shift-management/index.md): Plan shifts, manage team requests and compare scheduled work with recorded attendance. - [Create a shift and assign your team](https://help.tapp.shop/en/shift-management/create-and-staff-a-shift.md): Set a shift's date, hours and staffing needs, then choose the people who will work it. - [Approve or reject a shift request](https://help.tapp.shop/en/shift-management/review-shift-requests.md): Review a request to take an offered shift and check the assignment after your decision. - [Request an offered shift](https://help.tapp.shop/en/shift-management/request-an-offered-shift.md): Ask to take a teammate's offered shift in the mobile app, or withdraw your request before a decision. - [Offer your shift to a teammate](https://help.tapp.shop/en/shift-management/offer-your-shift.md): Make your assigned shift available for a teammate to request, or take back an open offer. - [Check in and out of your shift](https://help.tapp.shop/en/shift-management/check-in-and-out.md): Record when you start and finish work, including a late check-out with an entered finish time. - [Review and correct team attendance](https://help.tapp.shop/en/shift-management/correct-team-attendance.md): Check recorded attendance and correct a team member's start or finish time for a shift. - [Review a time-off request](https://help.tapp.shop/en/shift-management/review-time-off.md): Approve or decline a team member's time-off request and check the resulting staffing gaps. - [Request time off](https://help.tapp.shop/en/shift-management/request-time-off.md): Send a time-off request from the mobile app and change its dates or note while it is pending. - [Manage work roles for shifts](https://help.tapp.shop/en/shift-management/manage-work-roles.md): Create work roles, assign them to team members and understand what happens when a role is removed. - [Create and use shift templates](https://help.tapp.shop/en/shift-management/use-shift-templates.md): Save a reusable set of shift times and staffing needs, then add it to a day in your calendar. - [Compare planned and registered hours](https://help.tapp.shop/en/shift-management/compare-team-hours.md): Review your team's scheduled hours alongside attendance recorded for a selected period. - [Collect your team's shift preferences](https://help.tapp.shop/en/shift-management/collect-shift-preferences.md): Open a month for staff preferences, review responses and correct desired hours or working days. - [Submit your shift preferences](https://help.tapp.shop/en/shift-management/submit-shift-preferences.md): Tell your manager how many hours and which days you would like to work in a month. - [Generate and review a monthly shift plan](https://help.tapp.shop/en/shift-management/generate-a-shift-plan.md): Build a draft from your templates and team preferences, check every assignment, then publish the plan. - [Review your calendar and delete shifts](https://help.tapp.shop/en/shift-management/review-and-delete-shifts.md): Find a shift, adjust its hours and understand what remains when you delete it. ## Guests - [Guests and online ordering](https://help.tapp.shop/en/guests/index.md): Manage guest profiles as a team member, or find help with ordering, payment, receipts and bookings as a guest. - [Find and filter guests](https://help.tapp.shop/en/guests/find-and-filter-guests.md): Find a guest in the selected shop by name or guest number. - [View a guest profile and history](https://help.tapp.shop/en/guests/view-guest-profile-and-history.md): Review contact details, orders, bookings, and spending for a guest in your shop. - [Create or attach a guest at POS](https://help.tapp.shop/en/guests/create-or-attach-guest-at-pos.md): Choose the correct guest for an order or add their details during checkout. - [Edit guest information](https://help.tapp.shop/en/guests/edit-guest-information.md): Correct a guest’s name, email, or phone in the selected shop. - [Delete a guest](https://help.tapp.shop/en/guests/delete-guest.md): Remove a guest from active lists while keeping existing order and booking history. - [Leave a tip after paying](https://help.tapp.shop/en/guests/leave-a-tip-after-payment.md): Add an available digital tip from your order page and check whether it was confirmed. - [Complete or resume your payment](https://help.tapp.shop/en/guests/complete-or-resume-payment.md): Pay from the guest ordering page and check the same order after a failed or interrupted attempt. - [Request a booking](https://help.tapp.shop/en/guests/request-a-booking.md): Choose a visit on the guest booking page and check whether the venue has confirmed it. - [Get a receipt for your guest order](https://help.tapp.shop/en/guests/get-your-receipt.md): Request your receipt by email or text and download an available receipt from the guest ordering page. - [Choose items and options for your order](https://help.tapp.shop/en/guests/choose-items-and-options.md): Find menu items, choose their options and check the basket before continuing to payment. - [Find and share a shop](https://help.tapp.shop/en/guests/find-and-share-a-shop.md): Check the shop location, open it in maps and share the shop page or your map view. ## Bookings - [Bookings](https://help.tapp.shop/en/bookings/index.md): Plan visits, manage requests, and seat guests at the right tables. - [Use booking calendar and list views](https://help.tapp.shop/en/bookings/use-calendar-and-list-views.md): Choose a view for finding reservations, planning a day, or reviewing requests. - [Search and filter bookings](https://help.tapp.shop/en/bookings/search-and-filter-bookings.md): Find a reservation and understand how dates, statuses, and page sorting affect the results. - [Create a booking](https://help.tapp.shop/en/bookings/create-booking.md): Record a planned visit, select the guest and time, and check the table assignment. - [Edit or reschedule a booking](https://help.tapp.shop/en/bookings/edit-or-reschedule-booking.md): Update visit details and check the new time and table assignment before saving. - [Manage booking status](https://help.tapp.shop/en/bookings/manage-booking-status.md): Accept requests, record a no-show, or cancel a booking and check the result. - [Resolve overlapping bookings](https://help.tapp.shop/en/bookings/resolve-overlapping-bookings.md): Compare overlapping visits and fix a conflicting table assignment or visit time. - [Start an order for a booked guest](https://help.tapp.shop/en/bookings/start-order-from-booking.md): Seat the reservation and add an order to its table, or start a guest order from the mobile app. - [Configure booking times and requests](https://help.tapp.shop/en/bookings/configure-booking-settings.md): Choose booking intervals, visit lengths, automatic acceptance, and booking emails. ## Live floor - [Live floor](https://help.tapp.shop/en/live-floor/index.md): Seat guests, review table visits, and manage orders during service. - [Understand the live floor](https://help.tapp.shop/en/live-floor/understand-live-floor.md): Read table availability, seated visits, upcoming reservations, and room views. - [Seat a walk-in](https://help.tapp.shop/en/live-floor/seat-a-walk-in.md): Choose a guest, party size, and suitable tables for guests arriving without a reservation. - [View a table visit](https://help.tapp.shop/en/live-floor/view-table-session.md): Review the seated party, expected end, upcoming booking, and orders for the active visit. - [Extend a table visit](https://help.tapp.shop/en/live-floor/extend-table-session.md): Give a seated party more time and check the saved end against upcoming reservations. - [Free a table after a visit](https://help.tapp.shop/en/live-floor/free-table-or-close-session.md): Close active seating, check the linked booking, and review any remaining orders. - [Record a no-show from the floor](https://help.tapp.shop/en/live-floor/mark-seated-booking-no-show.md): Release a table held for a guest who has not arrived, after checking the reservation. - [Manage an order from the floor](https://help.tapp.shop/en/live-floor/manage-order-from-live-floor.md): Add a table order, continue an existing order, or open receipt and refund options. ## Notifications - [Notifications](https://help.tapp.shop/en/notifications/index.md): Review messages about your shop and choose the alerts you want on each device. Reading or dismissing a message does not complete the task it describes. - [View and filter notifications](https://help.tapp.shop/en/notifications/view-and-filter-notifications.md): Find messages for your shop using unread, text, and date filters. - [Understand notification types](https://help.tapp.shop/en/notifications/understand-notification-types.md): Recognize messages about orders, bookings, ratings, and other shop activity. - [Mark notifications as read](https://help.tapp.shop/en/notifications/mark-notifications-read.md): Clear unread indicators for one message or your account’s notifications. - [Dismiss a notification](https://help.tapp.shop/en/notifications/dismiss-notification.md): Remove a message you no longer need from your notification list. - [Choose device notifications](https://help.tapp.shop/en/notifications/choose-device-notifications.md): Choose which order alerts reach the phone or tablet you are using. ## Shop overview - [Shop overview](https://help.tapp.shop/en/shop-overview/index.md): Choose a shop, update its details and logo, manage opening hours, and customize its guest page. - [Switch between shops](https://help.tapp.shop/en/shop-overview/switch-shops.md): Select the right location before reviewing activity or changing settings. - [Update shop information](https://help.tapp.shop/en/shop-overview/update-shop-information.md): Keep your shop name, description, and address accurate. - [Manage the shop logo](https://help.tapp.shop/en/shop-overview/manage-shop-logo.md): Upload, preview, replace, or remove the logo for your shop. - [Configure regular opening hours](https://help.tapp.shop/en/shop-overview/configure-opening-hours.md): Set weekly venue and kitchen hours, including breaks and overnight service. - [Manage special opening hours](https://help.tapp.shop/en/shop-overview/manage-special-hours.md): Use dated exceptions for temporary hours, special events, or closures. - [Understand which opening hours apply](https://help.tapp.shop/en/shop-overview/understand-effective-opening-hours.md): Check how weekly hours, holidays, and exceptions determine a date’s schedule. - [Add another shop](https://help.tapp.shop/en/shop-overview/add-another-shop.md): Create a new location for your business and complete its setup. - [Customize your guest page](https://help.tapp.shop/en/shop-overview/customize-guest-page.md): Preview and save colors and visible sections for your shop's guest ordering and booking page. ## Settings - [Settings](https://help.tapp.shop/en/settings/index.md): Manage your shop’s preferences and your own web-app display. - [Choose payment methods for your shop](https://help.tapp.shop/en/settings/configure-payment-methods.md): Manage cash and Tap to Pay settings and check device readiness. - [Choose how menu items are displayed](https://help.tapp.shop/en/settings/configure-menu-display.md): Adjust menu-card details and check the result on the guest ordering page. - [Allow tips and guest ratings](https://help.tapp.shop/en/settings/configure-tips-and-ratings.md): Choose whether your shop accepts tips and invites guests to leave ratings. - [Set up booking preferences](https://help.tapp.shop/en/settings/configure-booking-settings.md): Review and save the shop’s booking limits, visit lengths, and notification preferences. - [Manage your profile and language](https://help.tapp.shop/en/settings/manage-profile-and-language.md): Choose English or German, adjust appearance, and understand the current profile controls. - [Set up receipt printing](https://help.tapp.shop/en/settings/configure-receipt-printing.md): Connect a counter printer and choose when your shop prints receipts automatically. - [Manage platform billing in Germany](https://help.tapp.shop/en/settings/manage-german-platform-billing.md): Review your subscription, billing details, scheduled cancellation, and additional-shop usage. - [Use fiscal records and exports in Germany](https://help.tapp.shop/en/settings/use-german-fiscal-compliance.md): Check fiscal setup, manage daily closings, and download available reports and exports. - [Update your German business tax details](https://help.tapp.shop/en/settings/update-german-tax-details.md): Change your saved tax number or VAT identification number in the web or mobile app. - [Disable a shop](https://help.tapp.shop/en/settings/disable-shop.md): Stop using a shop, keep its existing records, and check the result before continuing elsewhere. - [Configure voice ordering](https://help.tapp.shop/en/settings/configure-voice-ordering.md): Enable spoken orders for your shop, choose the capture language and set how long recordings are kept. - [Review learned voice phrases](https://help.tapp.shop/en/settings/manage-voice-phrases.md): Match your team's expressions to menu items and retire incorrect learned matches. - [Configure tip prompts and suggested amounts](https://help.tapp.shop/en/settings/configure-tip-prompts.md): Choose whether devices ask for tips and set the amounts guests can select. - [Choose how tips are shared](https://help.tapp.shop/en/settings/configure-tip-sharing.md): Select who receives tips and understand how check-in and saved shop settings affect the result. - [Contact Tapp support](https://help.tapp.shop/en/settings/contact-tapp-support.md): Open support from the mobile app and give the team the details needed to investigate. ## Rooms and tables - [Rooms and tables](https://help.tapp.shop/en/rooms-and-tables/index.md): Organize rooms, set table capacities, create combinations, and arrange your floor map. Use online availability to control which tables guests can book. - [Manage rooms](https://help.tapp.shop/en/rooms-and-tables/manage-rooms.md): Group your tables into rooms and choose which areas to fill first. - [Manage tables](https://help.tapp.shop/en/rooms-and-tables/manage-tables.md): Set up physical tables with seats, booking group sizes, rooms, and priorities. - [Manage combined tables](https://help.tapp.shop/en/rooms-and-tables/manage-combined-tables.md): Group physical tables for larger parties and set the group’s booking limit. - [Design a room layout](https://help.tapp.shop/en/rooms-and-tables/design-room-layout.md): Arrange a room’s physical tables on the floor map. - [Set table availability](https://help.tapp.shop/en/rooms-and-tables/set-table-availability.md): Choose whether a table can be assigned to online bookings. - [Understand rooms and tables across Tapp](https://help.tapp.shop/en/rooms-and-tables/understand-cross-surface-effects.md): See how table settings affect bookings, seating, and the floor map. ## Devices - [Devices and terminal mode](https://help.tapp.shop/en/devices/index.md): Set up and name team devices, choose where payments arrive, and remove devices your shop no longer uses. - [Register and name a team device](https://help.tapp.shop/en/devices/register-team-device.md): Set up the mobile app for your shop and give the device a recognizable name. - [View devices and last seen](https://help.tapp.shop/en/devices/view-devices-and-last-seen.md): Find registered devices and understand what their activity information means. - [Mark a device for POS](https://help.tapp.shop/en/devices/mark-pos-device.md): Make a registered phone or tablet available to receive payments sent from another device. - [Remove a registered device](https://help.tapp.shop/en/devices/remove-registered-device.md): Remove an old or unused device from your shop’s device list. - [Use terminal mode or remote payment](https://help.tapp.shop/en/devices/use-terminal-mode-or-remote-payment.md): Prepare a customer-facing payment screen and receive payments sent from another device. - [Staff device access](https://help.tapp.shop/en/devices/staff-device-list-access.md): Understand which device settings Staff can use and when to ask a manager. - [Control tip prompts on a device](https://help.tapp.shop/en/devices/control-tip-prompts-on-a-device.md): Set your device preference and understand how shop and manager settings affect tip prompts. ## KYC - [Business verification](https://help.tapp.shop/en/kyc/index.md): Complete business verification and find help with your next setup step. - [Start or resume business verification](https://help.tapp.shop/en/kyc/start-or-resume-kyc.md): Complete your business verification securely, or return to an unfinished application. - [Understand your verification status](https://help.tapp.shop/en/kyc/understand-kyc-status.md): Find out what your verification progress means and which setup step to complete next. - [Book your onboarding call](https://help.tapp.shop/en/kyc/complete-due-diligence-call.md): Arrange the onboarding call when Tapp requests one and check what happens after booking. - [Troubleshoot business verification](https://help.tapp.shop/en/kyc/troubleshoot-kyc.md): Get help with an unfinished verification, a page that will not open, or a payment restriction. ## Optional - [Tapp website](https://tapp.shop) > The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages. ## Indexes - [German (177 pages)](https://help.tapp.shop/_llms/de.md): Documentation for German. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.