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Use a table’s order cards to continue service for its active visit. Check the order number and items before choosing an action, particularly when several orders belong to the same party.

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Who can do this?

Owners, Managers, and Staff can view and manage the shop’s orders. Returning a tip on its own requires an Owner or Manager; follow the dedicated refund guidance for that action.

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Where

In the web app, open Live floor, select an occupied table, and find Order(s) in its details. The cards show orders linked to the active visit, excluding cancelled orders.

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Choose the task

  • Add order to table: starts a fresh order attached to the active visit. It clears the current basket, so finish or safely leave other work first.
  • Modify order: reopens an editable draft, submitted order, or pay-later order. This replaces the current basket with the saved order, so finish other basket work first. The order keeps its table-visit connection.
  • Select payment: continues payment for an existing submitted or pay-later order. It opens that order’s payment flow and replaces the current basket context. Complete payment there and verify the saved result.
  • Receipt: opens receipt options for an order shown as paid. Choose email or SMS, check the recipient, and verify the sending result.
  • Refund: opens the refund dialog when available on a paid order. Review its details before confirming and follow the refund guide if the outcome is uncertain.
After opening Modify order, compare the basket with the saved order, including options and quantities. Items or options that are no longer linked to the menu may be missing from the rebuilt basket. Stop if anything is missing; do not continue to payment until the order is correct. A visible Select payment button does not guarantee the action is available for the order’s current state. For drafts, payments already started, failed payments, or refund states, the floor may ask you to continue elsewhere. Inspect the saved order rather than starting a replacement.

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Check the result

Return to the table after completing the action and refresh if necessary. Check the order’s saved status and amount. A refunded order can appear with an Unpaid label on this floor card; that label is not proof that the guest owes another payment. Use order history to inspect the actual payment and refund outcome before taking further action. Paying one order does not settle every order for the party or close the table visit. Review the remaining orders and close the table only when the guests have finished.

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Platform and market notes

These steps describe the web app. In the mobile app, table details support editing orders and opening payment, but the table’s receipt and refund buttons currently do not start those tasks. Use the web app’s table actions for receipts and refunds. Check the selected shop’s currency and payment method before proceeding.

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Troubleshooting

If saving an edit fails, reload the saved order and compare every item, option, quantity and total with the intended order before retrying. Some changes may already have been saved. Do not take payment while the contents are incomplete or unclear. If an order is missing, check order history and whether it belongs to the active visit. If an action reports that it is unavailable, inspect the current status before retrying. After an uncertain payment or refund, verify the saved outcome before charging or refunding again. Contact Tapp support if the order remains unclear.