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Review party sizes, visit lengths, start times, request handling and notifications together. Opening hours and table capacity determine availability.

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Who can do this?

Owners and Managers can change these settings for their shop. Staff can manage bookings, but cannot change the shop’s booking settings.

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Where

In the web app, select the correct shop and open Settings → Booking settings.

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Review the booking rules

  1. Set the minimum and maximum party size. Both must be at least one, and the maximum cannot be smaller than the minimum.
  2. Under Manage available durations, add or remove visit lengths in minutes. Keep at least one duration.
  3. Choose the Standard duration from those available lengths. Check it again if you remove the previously selected duration.
  4. Turn Allow guests to set visit duration on if guests should choose from your available lengths. Otherwise, the standard duration determines the usual visit length.
  5. Choose the Time slot interval. This is the gap between offered start times, not how long the guest stays. For example, a 15-minute interval can offer 18:00, 18:15, and 18:30 while each visit lasts 90 minutes. Opening hours and availability still affect what can be booked.
  6. Set Mark as no-show after in minutes. Review late arrivals in the booking list; changing this setting is not a substitute for checking a booking’s actual status.

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Decide how requests arrive

Turn Accept bookings automatically on to confirm a guest request when a table can be allocated. A request without a suitable table remains pending for your team to review. Turning this off keeps guest requests pending for review. Bookings created by staff are confirmed when created. Under Email notifications, enter a valid address in Send notifications to. Choose notifications for bookings from guests, bookings created by staff, or both. Walk-ins do not send these booking emails. These switches control emails to your venue, not whether a request is accepted. To stop venue emails, turn both notification switches off and save. Clearing the address alone does not disable emails: saving a blank address restores the owner’s registration email. The web app requires a valid address while either switch is on. Changing this address does not change the account email. Select Save changes and wait for saving to finish. Reopen the settings to confirm the values before directing the team to use the new schedule.

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Platform and market notes

Use the web app for these settings. Saving duration or interval changes in the mobile app can turn automatic acceptance back on. Afterwards, recheck Accept bookings automatically in the web app and turn it off if your team reviews requests manually. Settings apply to the selected shop in either supported market; the interface language does not select its market. In the mobile duration editor, tap + after entering minutes and check that the duration appears in the list. Done only closes the panel. Adding or removing a duration changes the unsaved settings immediately; closing the panel does not undo it. Recheck Standard duration before saving.

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Troubleshooting

If the page keeps loading, check your connection and reopen it before editing. After a save error, reopen and check the saved values before retrying. If saving fails, check party-size limits, positive durations, the selected standard duration, and the notification email. A typed email must be valid even when both email switches are off. If a venue email does not arrive, check the booking list: a saved booking can exist even when its notification fails. Start-time intervals do not create extra tables or extend opening hours. If a requested visit cannot be accommodated, review its pending status and available tables before confirming it.

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Before leaving settings

If you change shops or leave with unsaved edits, read the confirmation before continuing. After saving, reopen the settings in the same shop and check the values. For an unexpected guest booking choice, compare the saved settings with opening hours and table availability rather than repeatedly changing the duration.