Skip to main content
Use History in the web app to find a shop’s orders and check what needs attention. Open an order to review its items and payment before taking the next step.

Search and filter orders

Narrow the list to the order you need.

Understand order status

Read payment, completion, cancellation, and refund information.

Refund an order

Review the refund amount, including any refundable tip, and follow its progress.

Provide a receipt

Print or send a receipt using an available delivery method.

Continue an unfinished payment

Use the existing payment or choose another payment method.

Complete a Pay later order

Edit the items if needed, review the total and collect payment.

Refund only the tip

Use the mobile app to return an eligible tip and check its refund result.

Complete offline sale details

Record goods and services against an existing terminal payment.

Cancel an unpaid online order

Review the guest order and confirm cancellation before payment starts.
Check the latest order status before collecting or returning money. If the outcome of a payment or refund is unclear, refresh the order and contact Tapp support before trying again.