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Keep your shop’s name, description and address accurate. The shop page also shows its team, industry, phone number and website.

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Who can do this?

Owners and Managers can save description and address changes for their shop. Staff should ask an Owner or Manager to update these details. Check the selected location before editing if you work with several shops.

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Where

Open Shop overview in the web app and select the intended shop. Find the description and address in the information sections above opening hours. Each has its own pencil control.

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Change the description

  1. Select the pencil beside the description.
  2. Enter a non-empty description of the shop, up to 256 characters.
  3. Select the checkmark to save, or X to cancel.
  4. Wait for the editor to close and check the saved wording.
The description and address save separately. Saving one does not save unfinished changes in the other. Finish or cancel editing before switching shops.

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Change the address

  1. Select the pencil beside the address.
  2. Review the country, address lines, city, region, and postcode shown in the form.
  3. Enter the real address. The first address line, city, and postcode are required.
  4. For a German address, enter a five-digit postcode and choose the federal state from the list.
  5. Select the checkmark and review the saved address after the editor closes.
Changing the country clears the region selection, so choose the correct region again before saving. The phone number and website displayed in this information panel have no edit control here. The management team links open staff details.

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Change the name or description in the mobile app

  1. Open Shop → Shop profile.
  2. Edit Shop or Description. Keep both non-empty; the description can contain up to 2,000 characters here.
  3. Select Save and wait to return to the previous screen.
  4. Reopen the profile and check both values. Address, phone and industry are read-only on this screen.
The name saves before the description. If saving fails, the name may already have changed; check the saved details before retrying. Renaming can change your guest-page web address. Refresh the shop details and check the Website link before sharing it. Review previously shared links and QR codes; do not assume an old link still works.

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Platform and market notes

During initial mobile setup, Describe your shop has a shorter limit of 256 characters. Enter your description, check the counter and select Next. Successful saving opens team invitations. This form starts empty, so an empty field does not prove that no description is saved. If saving fails, keep your draft and retry after checking your connection. To inspect existing wording, use Shop profile. Address editing above describes the web app. Fields adapt to the selected country; German addresses use PLZ and Bundesland. Use your actual location, not a different country as a way to change the app language. After saving a German address, check your regional holiday hours. The selected federal state may not carry through to the holiday calendar. If a regional holiday uses ordinary weekday hours, ask Tapp support to check the calendar and use a dated exception for the required hours.

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Troubleshooting

Clearing the description and saving does not remove it: a description is required. Enter replacement wording instead. Address saving requires the shop’s business industry to be set and its payment setup to accept the address. If the industry is missing or a valid address repeatedly fails, ask Tapp support to check the shop setup. Changing the address here is not a way to change the business’s registered details. Correct any highlighted required fields before saving. If the editor remains open, do not assume the change was saved. Check the connection and your role, then try again. Ask Tapp support if you need to change a displayed detail that has no edit control.