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Change a team member’s role when their responsibilities change. This affects access in the selected shop, not their role in every shop they can use. Check the person and shop before saving.

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Who can do this?

Owners can assign Owner, Manager, or Staff roles. Managers can change roles between Manager and Staff, but cannot change an Owner’s role or make anyone an Owner. Staff cannot change team roles.

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Where

Open Staff in the web app, select the team member, and open the editing dialog. Find the role selector alongside the member’s profile details.

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Change the role

  1. Check the member’s name and current role. Confirm that you are working in the intended shop.
  2. Select the new role. Choose only the access needed for the person’s responsibilities.
  3. If a warning appears when lowering your own role, read it before continuing. You may lose access to the team controls after the change.
  4. Check the other profile fields before saving. The form requires first and last names of at least two characters, even when your intended change is only the role.
  5. Save the changes and wait for the result. Close the success screen and reopen the member’s profile to verify the new role.
  6. Ask the affected person to refresh the app or sign out and back in if their screens still reflect the old access. Confirm the shop again before checking their available tasks.

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Keep an Owner in the shop

You cannot lower the role of the shop’s only Owner. If ownership is being handed over, an existing Owner must first make another suitable member an Owner. Verify that the new Owner appears in the team before changing the previous one. A Manager may see an Owner option in the selector, but cannot save that promotion. Ask an Owner to make an ownership change.

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Platform and market notes

These steps describe the web app. The mobile app also provides team management with different controls. Roles apply to shop membership in both supported markets; changing the app language does not change access. In the mobile app, confirming a role change saves it immediately. It does not wait for you to save the person’s name or note. Leaving the screen without saving profile edits does not undo a role change that already succeeded.

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Troubleshooting

If saving fails, inspect the member’s profile before repeating the edit. When profile details and role are changed together, the details can save successfully before a role error occurs. Check the saved name, note, and role separately. For an ownership restriction, check your own role and whether another Owner remains. If a connection problem leaves the outcome unclear, reopen the profile rather than repeatedly saving. Contact Tapp support if the saved role and access still disagree after signing in again.