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Delete a guest when their profile should no longer appear in your shop’s active guest list or guest selectors. Check the person carefully before confirming. If you only need to fix a name or contact detail, edit the profile instead.

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Who can do this?

Owners and Managers can delete guests in their shop. Staff can view guest profiles but cannot delete them. Ask an Owner or Manager to make the change if your role does not allow it.

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Where

In the web app, select the shop and open Guests. Choose the person’s row to open their details, then use the trash icon at the top of the panel.

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Remove the guest

  1. Check the selected shop and the guest’s name, number, email, and phone.
  2. Review linked orders and bookings if you need to distinguish this person from someone with a similar name.
  3. Select the trash icon.
  4. Read the confirmation and check which person it names.
  5. Choose Delete to remove the guest, or Cancel to keep the profile.
  6. Wait for the success message. The detail panel closes, and the active list updates.
Choose Cancel before confirming deletion if you want to keep the profile. After you choose Delete, closing the confirmation or choosing Cancel does not stop the deletion already in progress. If the connection drops or no clear result appears, reload the guest list and check for that guest before trying again. There is no restore control in this workflow. Keep enough context to tell Tapp support which profile was affected if the deletion was accidental.

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What remains afterward

Existing orders and bookings are retained, including their original guest association. Deleting the guest does not cancel a reservation, refund a payment, or erase operational history. The removed guest is no longer available to select for new work. This action removes the profile from active use; it is not a complete erasure of every record about the person. If the request concerns personal-data removal, contact Tapp support rather than assuming this button handles the whole request.

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Delete in the mobile app

Open the guest’s details and tap their card under About to open Guest profile. Check the name, guest number and contact details; a dash means no contact value is shown. Choose Delete guest, read the confirmation and select Delete. Choose Cancel before confirming if you want to keep the guest. After success, the app returns to the guest list. If deletion fails or the result is unclear, refresh that list before trying again. The same Owner or Manager requirement applies even if another role can see the button.

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Platform and market notes

In both supported markets, web and mobile use the same shop profiles, so the guest’s active availability changes across those views after they refresh.

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Troubleshooting

If deletion fails, confirm your role and shop, then refresh the list. Another person may already have removed the profile. If you deleted the wrong guest, contact Tapp support with the shop and guest number. Recreating the name does not restore the original profile or reconnect its history automatically.