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An invitation connects your new account to the chosen shop and role. If you already have a completed Tapp account, sign in and check your shops: the invitation may have added access directly.

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Who can do this?

This guide is for people invited by an Owner or Manager. You need access to the contact that received the invitation and to the other contact you provide during signup: both an email address and a phone number are needed.

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Where

Open Tapp’s team signup page from the invitation instructions and enter the six-digit invitation code. Keep the invitation available while completing the account steps.

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Finish joining in the web app

  1. Enter the invitation code and continue. If it has been replaced, use the newest invitation.
  2. Enter your first and last name. Check the contact already filled in from your invitation; that field is locked in the form.
  3. Supply the other contact. If invited by email, enter your phone number with the correct country code. If invited by phone, enter your email address.
  4. Create and confirm your password using the displayed rules. Open and read Terms of Service and Privacy Policy, then select the acceptance checkbox before continuing.
  5. Complete the contact check. An email invitation leads to verification of the phone number you supplied; a phone invitation leads to verification of the email address you supplied. This code is separate from your original invitation code.
  6. After verification, the web app takes you to sign-in. Sign in with your account, check that the expected shop is available, and confirm your role with the person who invited you.

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Platform and market notes

In the mobile app’s signup area, choose the option to join a team. Enter the six-digit invitation code and select Join team. Check the shop shown, add your names and the missing contact, then choose Continue. The invited contact is locked here too. Enter and confirm your password, read Terms of Service and Privacy Policy, select the acceptance checkbox and choose Set password. Use at least eight characters, including uppercase and lowercase letters, a number and a special character. Opening a document does not accept it. On Verify your email or Verify your phone, check the destination, enter the six-digit contact code and choose Verify. Success returns to sign-in. Shop roles and this joining flow apply in Great Britain and Germany; use your actual contacts and country code.

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Troubleshooting

If Continue or Set password is unavailable, fill both password fields and select the acceptance checkbox. Check matching passwords and the displayed rules. If the mobile app says the invitation code has expired, ask the person who invited you to send a new invitation. If the invitation is rejected, check the newest code and ask the inviter to confirm the invitation is still valid. If the invited contact is wrong, ask them to correct the invitation instead of creating another account with unrelated contact details. For contact verification, check the displayed destination and its inbox or messages. The invitation code does not complete this separate check. Verify needs all six digits. Contact codes expire after 15 minutes. Wait for the resend countdown, then use Resend code and replace the entered digits with the new code after successful sending. In the mobile app, returning to this screen can automatically send another code and clear the input. Use the latest message. The countdown can restart even if sending fails; it does not confirm delivery. If the connection fails after final verification, try signing in before restarting signup or requesting another invitation: your account may already be complete. Contact Tapp support if you cannot finish or find the expected shop.