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The Money tab in the mobile app shows the next payout and past bank payouts of the business behind the selected shop. The bank account and payout frequency belong to the business, so a change applies to all of its shops.

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Who can do this?

Only the business owner can view payouts, request reports or change the payout frequency. Managers see the Money tab with only an access message. Staff don’t have a Money tab. If you are an Owner of a shop whose business belongs to someone else, you see the same message: switch to a business you own, or ask its owner for help.

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Where to do it

In the mobile app, open the Money tab. To look at another business, tap the shop name at the top and choose one of its shops. Below Payout overview, Payouts opens the payouts of the last six months and Bank details opens Payout settings.

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Check your next payout

  1. Open Money and find Payout overview.
  2. Read the date next to Next scheduled payout and the amount below it. If no date is known yet, the app shows Next payout date unavailable.
  3. Below it, check the bank account the payout goes to.

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Review payouts and email a report

  1. Under Payout history, choose a start and an end date. The period starts on the first day of the current month, can’t end after today and must be shorter than six months.
  2. Review the date, amount and status of each payout. Scroll down or tap Load more payouts to see more. Tap a payout to open Payout details with the bank account, Date, Status and Type.
  3. To get this period by email, tap Send report in Payout overview. Tapp emails a report for that period to the business owner’s email address.
Payouts lists the last six months, newest first. Its search by date or amount only covers loaded payouts, so tap Load more payouts if one is missing.

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Change the payout frequency

  1. On Money, tap Bank details.
  2. Under Payout frequency, tap the current frequency and choose Monday–Friday, Weekly or Monthly.
  3. Tap Save changes and wait for Payout frequency saved.
Your current schedule can also show as Every day, which isn’t one of the options you can choose. If payouts are paused, the app says so, and changing the frequency does not resume them. The frequency stays locked until identity verification is complete and any required account review is approved. A note on Money and Payout settings shows which step is open. Your payout history stays available in the meantime.

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Check or change bank details

You can’t edit the bank details in Payout settings. To change them, tap here in the note below the account to open bank verification.

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Platform and market notes

Whether your account needs a review before you can change the frequency depends on your market. The bank account appears with an IBAN, or with an Account number and Sort code.

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Troubleshooting

  • Complete identity verification to receive payouts and change your payout schedule.: finish verification first.
  • Your account is awaiting review.: check the Home tab for the next step. If the review was not approved, contact Tapp support.
  • This payout schedule is managed in Adyen.: the frequency, for example a Custom schedule, can’t be changed in the app. Contact Tapp support to change it.
  • No payout schedule is available.: complete bank verification. If you already have, contact Tapp support.
  • Unable to confirm the payout schedule.: reopen Bank details and check the current frequency before trying again.
  • We could not confirm your verification status., payouts don’t load, or Bank details can’t be tapped: tap Try again.
  • Payout information is unavailable for this business.: tap Try again or select another shop.
  • We couldn’t send your report.: check your internet connection and try again. If it keeps failing, contact Tapp support.
  • No payouts for the selected period: choose a different period.